01Introduction
These Terms & Conditions govern use of the Al Ejtiaz Media website and provide general information about how our digital, media, creative and technology services are offered. A signed proposal, statement of work or other written agreement takes priority for a specific project.
02About Al Ejtiaz Media
Al Ejtiaz Media is a digital and media services business based in Muscat, Sultanate of Oman. Contact: info@alejtiazmedia.com.
03Scope of Services
Services may include website design and development, software development, mobile applications, digital consultancy, digital marketing, SEO/SMO, graphic design, visual media, domain and hosting support, and website or software maintenance.
04Proposals and Project Agreements
Project scope, deliverables, pricing, payment schedule, timelines, acceptance criteria, support and any special terms are defined in the applicable written proposal or agreement.
05Client Responsibilities
Clients should provide accurate information, timely feedback, required approvals, authorised access and materials they have the right to use.
06Project Requirements and Content
Requirements, content, integrations, platform access and other dependencies should be supplied according to the agreed project plan. Delays in required inputs may affect delivery dates.
07Timelines and Delivery
Estimated timelines depend on scope, approvals, dependencies and timely client input. Any binding milestone or delivery commitment must be stated in the applicable written agreement.
08Changes to Project Scope
Requests outside the agreed scope may require a revised timeline, price or written change approval before work proceeds.
09Fees and Payment
Fees, taxes, payment milestones, third-party charges, deposits and refund or cancellation terms are governed by the applicable written agreement or invoice.
10Third-Party Services
Projects may rely on hosting providers, payment platforms, APIs, app stores, advertising platforms, software libraries or other third parties. Their availability, policies and charges are controlled by those providers.
11Domains and Hosting
Domain registration, DNS, hosting and email services may involve third-party providers and renewal periods. Ownership, account access, renewal responsibility and ongoing fees should be documented for the relevant engagement.
12Software and Website Maintenance
Maintenance may include updates, monitoring, troubleshooting, backups, compatibility checks and improvements when included in the agreed service. Specific response times or service levels apply only when agreed in writing.
13Mobile App Development
Mobile-app work may cover Android, iOS or cross-platform approaches, including design, APIs, authentication, testing and store-submission support. Store acceptance and review timing remain under the relevant platform provider’s control.
14Intellectual Property
Ownership and licensing of deliverables, source code, designs, pre-existing tools, third-party components and reusable methods are determined by the applicable written agreement and relevant law.
15Client Materials
The client is responsible for having appropriate rights and permissions for text, images, logos, data, software, credentials and other materials supplied for a project.
16Portfolio Use
Use of completed work, project names, screenshots, logos or public URLs in a portfolio will follow the relevant project permissions, confidentiality obligations and written agreement.
17Confidentiality
Confidential information will be handled according to the confidentiality obligations agreed for the project and applicable law.
18Data Protection
Where project work involves personal data, the parties should define their responsibilities, necessary agreements, security measures and lawful processing arrangements before production processing.
19Warranties and Disclaimers
Specific warranties, correction periods or service commitments must be stated in the applicable written agreement. Except where law or an agreement provides otherwise, digital services cannot be guaranteed error-free or uninterrupted.
20Limitation of Liability
Any limitation or allocation of liability will be governed by applicable law and the relevant written agreement. Nothing in these website Terms excludes liability that cannot legally be excluded.
21Service Availability
Availability may depend on hosting, networks, APIs, app stores, domain services and other third parties. Service levels and support windows apply only where expressly agreed.
22Suspension or Termination
Rights to pause work, suspend access, terminate an engagement, hand over materials or manage outstanding fees are governed by the relevant written agreement and applicable law.
23External Links and Third-Party Platforms
External websites and platforms are controlled by their owners. A link does not make Al Ejtiaz Media responsible for the external site’s content, availability, security or policies.
24Force Majeure
Where events beyond a party’s reasonable control materially affect a project, the applicable written agreement and Omani law will determine the parties’ rights and obligations.
25Governing Law
Unless a specific written agreement states otherwise, these website Terms are governed by the laws of the Sultanate of Oman, subject to the jurisdiction and dispute-resolution rules applicable under Omani law.
26Changes to These Terms
These website Terms may be updated to reflect service, business or legal changes. Updates do not automatically amend a separately signed project agreement.
27Contact
Questions about these Terms can be sent to info@alejtiazmedia.com. Al Ejtiaz Media is based in Muscat, Sultanate of Oman.